Privacy Policy

Introduction

At glaxhrexei, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our clothing alteration services.

Information We Collect

Personal Information

When you use our clothing alteration services or contact us through our website, we may collect the following personal information:

Your name, email address, phone number, and mailing address. When you drop off garments for alteration, we may collect information about the garments themselves, including measurements, fabric type, and specific alteration requirements. We may also collect payment information when you pay for our services, though credit card details are processed through secure third-party payment processors.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We may also collect information about the individual web pages you view, what websites or search terms referred you to our site, and how you interact with the website.

How We Use Your Information

We use the information we collect to provide and improve our clothing alteration services. Specifically, we use your information to process your alteration requests, communicate with you about your garments and our services, send you service notifications and updates, and improve our website and customer experience.

Your contact information allows us to notify you when your altered garments are ready for collection. We may also use your information to respond to your inquiries and provide customer support. With your consent, we may send you marketing communications about our services, special offers, or promotions.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With service providers who assist us in operating our business, such as payment processors, email service providers, or cloud storage providers. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law or in response to valid legal requests, such as a court order or government investigation.

In the event of a business sale, merger, or acquisition, your information may be transferred to the new owner, but it will remain subject to the terms of this Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Information related to completed alteration services is typically retained for a period of two years for record-keeping and warranty purposes.

Your Rights

Under Australian privacy law, you have certain rights regarding your personal information. You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. You may request that we delete your personal information, subject to certain legal exceptions, and you can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

Cookies And Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website. For more information about our use of cookies, please see our Cookies Policy.

Third Party Links

Our website may contain links to third-party websites, such as social media platforms or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Glaxhrexei
25 Bayswater Road
Potts Point NSW 2011
Australia

Email: info@glaxhrexei.world
Phone: +61 2 3579 9514

If you are not satisfied with our response to your privacy concern or complaint, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.